Privacy Policy
Privacy Policy
Last Updated: October 10, 2026
Welcome to Zelovias!
At Zelovias, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how Zelovias ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, purchase our products, contact customer support, or otherwise interact with our online store.
Our online store is powered by Shopify and is accessible at https://9f1vt3-se.myshopify.com.
Please read this Privacy Policy carefully to understand how we handle your information.
1. Personal Information We Collect
When you visit our website or make a purchase, we may collect certain personal information necessary to provide our products and services.
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
Order Information
- Products purchased
- Order number and transaction details
- Payment status
- Shipping and delivery information
- Returns and refund requests
Device and Browsing Information
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and interactions with our website
- Referring websites
- Cookies and similar tracking technologies
Customer Support Information
When you contact us, we may collect your name, email address, order details, messages, and any attachments or other information you provide so that we can respond to your questions or concerns.
We collect information directly from you, automatically through your interactions with our website, and, where applicable, from service providers involved in processing your orders.
2. How We Use Your Personal Information
Zelovias may use your personal information for the following purposes:
- Processing and fulfilling customer orders
- Confirming payments and transactions
- Arranging shipping and delivery
- Providing order confirmations and tracking updates
- Responding to customer inquiries and support requests
- Processing eligible returns, exchanges, and refunds
- Improving our products, website, and shopping experience
- Preventing fraudulent transactions and unauthorized activities
- Maintaining the security and functionality of our website
- Sending promotional emails and special offers where permitted by law
- Complying with applicable legal and regulatory obligations
We use personal information only for legitimate business purposes and other purposes permitted under applicable privacy laws.
3. Payment Information
We use third-party payment service providers to securely process transactions placed through our online store.
When you make a purchase, your payment information is processed by the payment methods available at checkout.
Payment service providers may collect information such as your payment card details, billing information, and transaction details according to their own privacy policies.
Zelovias generally does not directly store complete payment card numbers or card security codes.
We encourage customers to review the privacy policies of their selected payment providers.
4. Shopify Platform
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and services.
Shopify may process certain personal information to support website hosting, checkout, order processing, store security, analytics, and other ecommerce services.
Depending on the services and features enabled, Shopify may also process information for its own purposes as described in its privacy documentation.
For more information about Shopify's privacy practices, please visit:
5. Cookies and Tracking Technologies
Our website and service providers may use cookies, pixels, and similar technologies to improve website functionality and understand how visitors interact with our store.
These technologies may be used to:
- Remember shopping cart contents
- Maintain website functionality
- Save customer preferences
- Understand visitor behavior
- Analyze website traffic
- Improve website performance
- Measure the effectiveness of advertising campaigns
- Help detect suspicious or fraudulent activities
You can manage or disable cookies through your browser settings and, where available, through the cookie-preference controls on our website.
Please note that disabling certain cookies may affect the functionality of some website features.
Where required by applicable law, we will seek consent before using non-essential cookies and similar technologies.
6. Email Marketing and Communications
If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may send you emails about:
- New products
- Special promotions and discounts
- Product updates
- Seasonal offers
- Store announcements
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our promotional messages or contacting us at support@zelovias.com.
Even if you unsubscribe from marketing communications, we may still send important transactional messages relating to your orders, payments, shipping, or customer service requests.
7. Sharing Your Personal Information
We may share relevant personal information with trusted service providers when necessary to operate our business and provide our services.
These may include:
- Shopify and ecommerce platform providers
- Payment processing companies
- Shipping and delivery partners
- Order fulfillment service providers
- Customer support services
- Email and marketing service providers
- Website analytics providers
- Security and fraud prevention services
- Professional and legal advisers
We may also disclose personal information when required by applicable law, to respond to valid legal requests, protect our rights, investigate suspected fraud, or facilitate a legitimate business transaction.
Where advertising or analytics technologies are enabled, certain personal information may be disclosed to advertising partners in ways that qualify as "sharing," "selling," or "targeted advertising" under applicable privacy laws.
We do not authorize service providers to use personal information for unrelated purposes where they act solely on our behalf, except as otherwise permitted by applicable law and our agreements.
8. Data Storage and Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
These purposes may include:
- Completing purchases and transactions
- Providing customer support
- Maintaining order and payment records
- Processing returns and refunds
- Preventing fraud
- Resolving disputes
- Complying with tax, accounting, and legal obligations
Retention periods depend on the type of information, the purpose of processing, and applicable legal requirements.
When personal information is no longer required, we take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
9. Data Security
At Zelovias, protecting customer information is an important part of our business.
We seek to maintain reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.
Our online store uses Shopify's ecommerce infrastructure, including security features provided by the platform.
However, no method of transmitting or storing information electronically is completely secure.
Although we take reasonable precautions, we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information.
These rights may include:
- Right to Access: Request information about the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete information.
- Right to Deletion: Request deletion of your personal information, subject to applicable exceptions.
- Right to Data Portability: Request a copy of certain personal information in a portable format.
- Right to Withdraw Consent: Withdraw previously provided consent where processing relies on consent.
- Right to Object: Object to certain types of personal information processing.
- Right to Opt Out: Opt out of certain targeted advertising, data sharing, or sales of personal information where applicable.
- Right to Appeal: Appeal certain decisions regarding your privacy requests where required by law.
To exercise your privacy rights, please contact us at:
Email: support@zelovias.com
We may request information to verify your identity before processing certain privacy requests.
We will respond to requests within the timeframe required by applicable law.
We will not unlawfully discriminate against customers for exercising their privacy rights.
11. Privacy Rights for International Customers
If you reside in the European Economic Area (EEA), United Kingdom, Switzerland, or another jurisdiction with applicable data protection laws, you may have additional privacy rights.
Where the General Data Protection Regulation (GDPR) or similar laws apply, our legal bases for processing personal information may include:
- Contractual necessity: To process purchases, arrange delivery, and provide requested services.
- Legal obligations: To maintain required business records and comply with applicable laws.
- Legitimate interests: To improve our services, maintain security, prevent fraud, and operate our business, where those interests are not overridden by your rights.
- Consent: To conduct certain marketing activities or use non-essential tracking technologies when consent is required.
You may also have the right to lodge a complaint with a competent data protection authority.
International Data Transfers
Because our website uses Shopify and may work with service providers operating internationally, your personal information may be transferred to or processed in countries outside your country of residence.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
12. United States Privacy Rights
Residents of certain U.S. states, including California, may have additional rights regarding their personal information under applicable state privacy laws.
These may include the right to know, access, correct, or delete personal information, as well as the right to opt out of certain personal information sales, sharing, or targeted advertising.
If applicable to our data practices, customers may submit opt-out requests through privacy preference tools made available on our website or by contacting:
We will handle applicable privacy requests in accordance with relevant state laws.
13. Children's Privacy
Our website and products are intended for general consumers and are not specifically directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 in violation of applicable laws.
If you are a parent or legal guardian and believe that your child has provided personal information to us improperly, please contact us at support@zelovias.com.
We will review the request and take appropriate action in accordance with applicable law.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
These external websites may have their own privacy policies and data collection practices.
Zelovias does not control the privacy practices of independent third-party websites.
We encourage customers to review the privacy policies of any external services they visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, services, technology, or applicable legal requirements.
When changes are made, we will publish the updated version on this page and revise the "Last Updated" date.
Where required by law, we may provide additional notice of significant changes.
We encourage customers to review this Privacy Policy periodically to stay informed about our privacy practices.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer support team.
Zelovias
Email: support@zelovias.com