Shipping & Delivery Policy
Shipping & Delivery Policy
Last Updated: October 10, 2026
At Zelovias, we are committed to providing a smooth and reliable shopping experience. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.
Please review the information below before placing your order.
If you have any questions regarding shipping or your order, please contact our customer support team:
Email: support@zelovias.com
1. Order Processing Time
After your order is successfully placed, our team will begin preparing your products for shipment.
Orders are typically processed within:
1–3 business days
Processing time includes:
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Order verification
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Payment confirmation
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Product preparation
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Quality inspection
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Packaging before shipment
Please note that processing times may be longer during:
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Holidays
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Promotional events
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New product launches
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High-volume shopping periods
Orders are not processed or shipped on weekends or public holidays.
2. Shipping Time
After your order has been processed and shipped, estimated delivery times are:
Standard Shipping
Estimated delivery time: 7–15 business days
Delivery times may vary depending on:
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Shipping destination
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Local carrier performance
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Customs procedures
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Weather conditions
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Public holidays
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Unexpected transportation delays
Please note that delivery estimates are not guaranteed delivery dates.
3. Shipping Confirmation & Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take some time to appear after shipment.
If you have not received your tracking information within a reasonable timeframe, please contact us:
Email: support@zelovias.com
Our team will be happy to assist you.
4. Shipping Address Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully review:
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Full name
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Shipping address
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Apartment or unit number
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City
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State/Province
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Postal code
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Contact information
If you notice an incorrect shipping address after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update your information before shipment.
However, once an order has been processed or shipped, we may not be able to modify the delivery address.
Zelovias is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
5. International Shipping
Zelovias may offer shipping to customers in multiple countries and regions.
International orders may be subject to:
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Customs inspections
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Import duties
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Taxes
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Local regulations
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Additional processing times
Any customs fees, duties, or taxes imposed by the destination country are the responsibility of the customer unless otherwise required by applicable law.
Customs policies vary by country, and Zelovias cannot control delays caused by customs authorities.
6. Delayed or Lost Packages
While we work with reliable shipping partners, delays may occasionally occur due to circumstances outside of our control.
Examples include:
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Carrier delays
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Severe weather
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Customs processing
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Incorrect delivery information
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Transportation disruptions
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Public holidays
If your package is delayed, please first check your tracking information.
If your order has not arrived within the expected delivery timeframe, please contact us:
Email: support@zelovias.com
We will review the shipping information and assist you with the next steps.
7. Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you have not received it, please:
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Check around your property
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Ask household members or neighbors
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Contact your local delivery carrier
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Verify that your shipping address was entered correctly
If you still cannot locate your package, please contact us.
We will work with you and the shipping carrier to investigate the situation.
8. Damaged or Incorrect Orders
We carefully inspect products before shipment to ensure they meet our quality standards.
If your order arrives:
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Damaged
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Defective
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Missing items
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Incorrect compared to your purchase
Please contact us within a reasonable period after delivery.
Please include:
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Order number
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Description of the issue
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Photos of the product and packaging
Our customer support team will review your request and provide an appropriate solution.
Email: support@zelovias.com
9. Order Changes & Cancellations
Because we aim to process orders quickly, changes or cancellations must be requested as soon as possible after purchase.
Please contact us within:
24 hours after placing your order
After an order has entered processing or shipment, we may be unable to cancel or modify it.
If the order has already shipped, please refer to our Return & Refund Policy.
10. Shipping Restrictions
Some locations may have limited shipping availability due to:
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Carrier restrictions
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Local regulations
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Remote delivery limitations
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Customs requirements
If we are unable to ship your order to the provided address, our customer support team will contact you.
11. Contact Us
If you have any questions about shipping, delivery, or your order, please contact:
Zelovias Customer Support
Email: support@zelovias.com
We are committed to providing helpful support and ensuring you have the best possible shopping experience.
Thank you for choosing Zelovias.